Feedback

Complaints will be acknowledged and responded to in a timely manner, either verbally or in writing. We aim to respond to all complaints within 24 hours.

All complaints will be reported and reviewed by the Owner of the practice. Responsibility for the management of practitioner-related complaints will lie with the dental practitioner about whom the complaint is related. The dental practitioner involved will respond to the complaint upon receipt of advice from their professional association and/or their insurer.